VALÀ - Privacy Policy

Last updated on 16 April 2026.

About This Privacy Policy

This privacy policy sets out the policies and practices concerning personal data collected by VALÀ - Home & Contract through this website (the "Site"). In this policy, "VALÀ", "Company", "we", "us" and "our" refer to VALÀ - Home & Contract, operating from Triq il-Mithna, Ħal Qormi CBD 5090, Malta.

This Privacy Policy is intended to reflect the General Data Protection Regulation (Regulation (EU) 2016/679), the Data Protection Act (Cap. 586 of the Laws of Malta), and applicable rules on privacy in the electronic communications sector. In this policy, "personal data" means any information relating to a data subject, including information that can identify you directly or indirectly, such as your name, surname, e-mail address, delivery and billing addresses, contact number, payment details, order history or other data linked to you.

Changes to This Privacy Policy

Visiting the Site and using the services available on it shall be deemed to signify the user's acceptance of this Privacy Policy.

We reserve the right to amend or update this Privacy Policy from time to time. Any amendments or modifications shall come into effect once published on the Site. You are encouraged to review this page periodically so that you remain updated on the terms that apply to your use of the Site. Where appropriate, updates may also be highlighted on the Site.

The Personal Data We Collect

Depending on how you interact with the Site, we may collect the following categories of information.

1. Visiting the Site

When you visit the Site, we may automatically collect certain information about your device and browser for security, analytics and performance purposes. This may include your browser type, IP address, time zone, the date and time of your visit, the pages viewed and basic information about how you use the Site.

2. Submitting an Enquiry or Contact Request

When you choose to contact us through the Site, by e-mail, by phone or through other contact methods made available by us, you may be asked to provide your name, surname, e-mail address and message. You may also choose to include your contact number or other information relevant to your enquiry. We will only use and store this information for as long as necessary to respond to the request and handle any follow-up.

3. Shopping Online or Creating an Account

Where online shopping, account registration or saved-list features are available, you may be asked to provide details such as your name, surname, e-mail address, contact number, delivery address, billing address and login credentials. Any passwords should be kept confidential by you and should not be disclosed to anyone else. Where you disclose these details, you remain responsible for activities carried out using them.

In order to process your order or request, the personal data we may require can include the following.

1. Identity information, including your name, surname and contact details.
2. Order and payment information, including purchase details, delivery preferences and refund-related information.
3. Location and delivery information, including delivery and billing addresses.
4. Technical information, including browser, device and session-related data.

Where online payment is available, you may be redirected to a third-party payment service provider in order to process your payment. If you choose not to provide personal data that is required for us to fulfil our services, we may not be in a position to complete your order, provide support or deliver the requested goods or services.

Why We Use Your Data

We process personal data only where we have a lawful basis to do so, including where processing is necessary for the performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent where consent is required.

We may use your personal data for the following purposes.

1. To process, fulfil and deliver your orders, including taking payment, arranging delivery, managing returns and contacting you in relation to your order.
2. To provide customer care and respond to enquiries, complaints, inspection requests or after-sales support.
3. To maintain and improve the Site, including analysing website performance, user behaviour and technical issues.
4. To comply with legal, tax, accounting and regulatory obligations.
5. To protect the security of the Site, our users and our business.

If the personal data you provide is false, incomplete, inaccurate or not up to date, we may not be able to provide the relevant service or fulfil the relevant request.

Who We May Share Your Data With

In order to operate the Site, fulfil orders and provide services, we may share personal data, where necessary, with trusted third parties acting on our behalf or otherwise involved in the provision of our services.

• Payment service providers and financial institutions involved in processing payments or refunds.
• Logistics, transport and delivery service providers.
• Assembly, installation or inspection service providers.
• Website hosting, IT, analytics and technical support providers.
• Professional advisers, insurers and auditors where relevant.
• Public authorities, regulators or law enforcement agencies where disclosure is required by law or necessary to protect our rights.

We disclose personal data only where required and permitted to do so by law, or where we believe in good faith that such action is necessary to comply with legal obligations, protect our rights and property, prevent misuse of the Site, or protect the safety of users or the public.

Data Retention

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected and for any compatible purpose, taking into account legal, tax, accounting, regulatory and operational requirements.

This may include retaining information for purposes such as responding to queries, processing orders and returns, maintaining records, defending legal claims, complying with tax or VAT obligations, investigating fraud or abuse, and demonstrating that we have treated you fairly.

Your Rights

Subject to applicable law, you may have rights in relation to your personal data. Requests to exercise your rights may be made to us in writing and, unless a lawful exception applies, we will handle them without unnecessary delay.

• Right of access. You may request confirmation of whether we process your personal data and ask for a copy of the information we hold about you.
• Right to rectification. You may ask us to correct inaccurate or incomplete personal data.
• Right to erasure. In certain circumstances, you may ask us to delete personal data that is no longer needed or is no longer lawfully processed.
• Right to restriction. In certain circumstances, you may ask us to restrict how we process your data.
• Right to data portability. Where applicable, you may ask us for a copy of the personal data you provided to us in a structured, commonly used format.
• Right to object. You may object to certain processing, including direct marketing where applicable.
• Right to withdraw consent. Where processing is based on consent, you may withdraw that consent at any time.
• Right to complain. You may file a complaint with the Office of the Information and Data Protection Commissioner in Malta through idpc.org.mt.

Cookies

We may use cookies and similar technologies to understand how the Site is used, improve performance, remember user actions and support website functionality. For more information, please refer to our Cookie Policy.

Other Passive Information Collected Through the Site

It is possible that information may be passively collected from you when you browse the Site, without you actively submitting it. This may include the number of visitors to the Site, the date and time of visits, the pages viewed, browsing duration, the device or browser used and referral information, such as whether access came from social media or another website.

We use this information to improve the content, functionality, administration and performance of the Site, and to better understand how visitors use our services.

Transfers Outside Your Jurisdiction

Where it becomes necessary to transfer personal data outside your jurisdiction, including to service providers or platforms used by us, we will take steps to ensure that such transfers are carried out in accordance with applicable data protection laws and with appropriate safeguards in place.

Links to Third-Party Websites

The Site may contain links to third-party websites, platforms or services. We are not responsible for the content, opinions, privacy practices or terms of those third-party sites, and the inclusion of a link does not constitute approval or endorsement by us.

Security of Your Personal Data

The security of your personal data is important to us. We seek to use appropriate technical and organisational measures to help protect information submitted through the Site or otherwise stored on our systems. These measures may include secure servers, controlled access, encryption where appropriate, firewalls, backups and other reasonable security practices.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Disclaimer of Warranties and Limitation of Liability

Any information accessed through the use of the Site is obtained entirely at your own risk. We do not guarantee that use of the Site will be uninterrupted, timely, secure or error-free, and we shall not be liable for damages arising from your use of the Site except where liability cannot lawfully be excluded.

Law and Jurisdiction

This Privacy Policy shall be governed by the laws of Malta. Any dispute arising from or related to this Privacy Policy shall be subject to the non-exclusive jurisdiction of the courts of Malta.

Contact Details

If you have any questions in connection with this Privacy Policy or if you wish to make a complaint about the processing of your personal data, you may contact us using any of the following methods.

1. By post at VALÀ - Home & Contract, Triq il-Mithna, Ħal Qormi CBD 5090, Malta.
2. By e-mail at info@vala.mt.
3. By phone on 9905 8595.
4. By using the contact details and contact options made available on the Site.